BANKING & FINANCE
AI-powered advisors for physical banking locations
Deploy GDPR-compliant conversational avatars at your branch, lobby, or ATM zone. Reduce wait times, handle routine queries, and free your advisors for complex cases.
The problem with branch banking
Long wait times
Most branch visitors queue for routine queries that could be handled without a human advisor.
Advisor capacity wasted
Specialists spend time on FAQs instead of complex, high-value consultations.
Compliance complexity
Every customer interaction in banking must be auditable, traceable, and GDPR-compliant.
Branch-grade AI that earns customer trust
- AI-powered first point of contact at branch entrances
- Handles FAQs, wayfinding, and basic service requests
- Routes complex cases to the right advisor with conversation context
- Full audit trail for every interaction
- On-premise or Azure client-tenant deployment
- Human handover as mandatory fallback
60%
Reduction in routine advisor queries
< 30s
Average visitor wait time
100%
Conversation auditability
From lobby to back office
Branch entrance navigator
An AI avatar greets visitors, identifies their needs, and routes them to the right service — reducing wait times and freeing advisors.
Self-service kiosk
Handle account inquiries, appointment scheduling, and basic transactions through a conversational Metahuman interface.
Web-based advisor
Extend the branch experience online with a web widget that provides the same guided service on your website.
Governance you can show to your regulator
Data sovereignty
Conversation data stays in your Azure tenant or on-premise infrastructure. Virbe never accesses your data.
Audit trail
Every conversation logged with full traceability — which AI model, which logic node, which response.
Human handover
Built-in mandatory fallback to a human advisor when the AI reaches its confidence threshold.
AI Act compliance
Transparent AI pipeline with separated logic and generative nodes. Full explainability for regulators.